Deputy Minister: Ministry of Internal Trade sets up special channel for complaints about telephone call services | Malaysia

KUALA BERANG, October 23 – The Ministry of Internal Trade and Consumption (KPDNHEP) has set up a special complaint channel for traders and consumers to submit any problem related to food delivery services (phone call).

Deputy Minister Datuk Rosol Wahid said complaints could be emailed to [email protected] to enable the department to take appropriate action.

“We have created a special channel so that not only traders but also consumers who have problems can send us complaints,” he told reporters after the launch of “Jualan Koperasi Prihatin Rakyat (JKPR)” at Koperasi Felda Bukit Bading Terengganu (KOBADING) Berhad to Felda Bukit Bading here today.

At the same time, Rosol said last year, the ministry received 1,903 complaints about the services of the p-haling company, Food Panda, while from January to August this year, a total of 946 complaints were filed concerning the company.

“In 2020, KPDNHEP received 30 complaints regarding GrabFood while 43 complaints were received regarding the p-haling company from January to August of this year,” he said.

He said the ministry is actively engaging with key industry players, especially Food Panda dan GrabFood, to resolve any issues, including late payments for food sales to traders and high commissions.

“Some paging companies claim that the late payment is due to problems with their system. They promise to improve their system. There are also companies that want to lower their commission rates, ”he said. – Bernama