Ministry of Internal Trade Reminds Auto Shops Not to Excessively Increase Charges for Flood Damaged Vehicles | Malaysia


A car is seen through flooding in Hulu Langat on December 19, 2021. – Image by Hari Anggara

PUTRAJAYA, Dec. 22 – Auto workshop operators have been reminded not to take advantage of the flooding situation by overcharging for repairs of floodwater damaged vehicles.

Department of Internal Trade and Consumer Law Enforcement Director Azman Adam said shop operators must comply with the Consumer Protection (Shop Information Disclosure) Regulations 2002 and the Consumer Protection Act 1999.

He stressed that the ministry would step up surveillance of commercial motor vehicle premises, adding that those who took advantage of the situation would be investigated under the Price Control and Anti-Corruption Regulations 2018. profit (mechanism to determine unreasonably high profits for goods).

In a statement released today, Azman said that throughout 2021, the ministry carried out 570 checks at motor vehicle workshops, with 76 cases compounded for a total sum of RM21,250.

“Consumers are advised to exercise caution in obtaining written quotes on vehicle repairs from dealerships,” he said, adding that consumers should obtain repair services from relevant vehicle service centers. if the vehicles were still under warranty.

For any complaints or information, the public can file a report to the ministry via WhatsApp at 019-279 4317, Complaint Portal at, Call Center at 1-800-886-800 or by e -email to [email protected] and Ez ADU KPDNHEP.

Heavy rains since December 17 have caused flooding in the Klang Valley, causing extensive damage to property, including vehicles. — Bernama


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