Domestic Trade and Consumer Affairs Minister Datuk Seri Alexander Nanta Linggi speaks to the media in Kuala Lumpur, March 23, 2022. – Bernama pic
Monday 09 May 2022 19:46 MYT
PUTRAJAYA, May 9 – The Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) will conduct an investigation into the issue of domestic flight delays and postponements involving AirAsia.
While taking note of consumer grievances and complaints, his minister Datuk Seri Alexander Nanta Linggi said the issue of flight delays to various destinations in the country had been detected since late last month and was still ongoing.
“KPDNHEP will continue to investigate from a consumer interest perspective and will work with the Department of Transportation to resolve this issue and ensure it does not continue,” he said in a Twitter post. today.
Through the Twitter feed, Nanta also shared some complaints and grievances from consumers unhappy with the postponement of AirAsia flights, which were posted on social media.
He also reminded consumers of their right to seek compensation to continue their journey, adding that this was subject to several factors and reasons for flight delay or cancellation, based on information from the Malaysian Air Transport Commission website. aviation (Mavcom) at http://mavcom.my.
Compensation may include meals, phone calls and internet access (for delays of two hours or more); hotel accommodation and transportation (for delays of five hours or more); and a full refund or alternative flight if the original flight is cancelled.
The only exemption from obtaining compensation is in the event of “extraordinary circumstances”, including security risks or extreme weather conditions that the airline cannot anticipate.
“If you feel you have not been adequately compensated, please file a formal complaint with the airline before contacting Mavcom,” he said. — Bernama